Refund Policy

You have a cooling-off period of 14 days to return the product without giving any reason, starting on the day of receipt of the product. You have 14 days from the time of the return notification to return the product. The product can only be returned unused and, if possible, in its original packaging. The return costs are for your account for returning the order. We will credit the amount within 14 days. You can also use the model form.

The entrepreneur (Koral) reimburses all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product (if the entire order is returned), immediately but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait to pay back until he has received the product or until the consumer demonstrates that he has returned the product, whichever comes first. The entrepreneur uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to another method. The reimbursement is free of charge for the consumer. If the consumer has opted for a more expensive delivery method than the cheapest standard delivery method, the entrepreneur does not have to repay the additional costs for the more expensive delivery method.